Please read these terms carefully before using the 9koy platform. By creating an account and using our services, you agree to be bound by these Terms & Conditions.
Last Updated: January 2026
In these Terms & Conditions, unless the context otherwise requires, the following terms shall have the meanings set forth below:
By accessing the 9koy website, creating an account, or using any of our Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions, as well as our Privacy Policy and Responsible Gaming guidelines. These documents collectively constitute a binding legal agreement between you and 9koy.
If you do not agree with any provision of these Terms & Conditions, you must immediately cease using the 9koy platform and contact our support team to close your account. Continued use of the platform after changes to these Terms constitutes acceptance of the modified terms.
To register and maintain an account with 9koy, you must meet all of the following eligibility criteria:
You must be at least 21 years of age or the legal age of majority in your jurisdiction, whichever is greater. 9koy strictly enforces age verification procedures and reserves the right to request government-issued identification documents at any time. Accounts found to belong to individuals under the legal age will be immediately suspended, all bets voided, and deposits returned minus any winnings.
You must be a resident of Indonesia and physically located within Indonesia when accessing the 9koy platform. Use of virtual private networks (VPNs), proxy servers, or other tools to mask your true location is strictly prohibited and may result in account closure and forfeiture of funds.
You must have the legal capacity to enter into binding contracts under Indonesian law. You must not be subject to any legal restrictions that would prevent you from participating in online gaming activities.
Each Player is permitted only one account with 9koy. Creating multiple accounts, whether under your own name or using false identities, is strictly forbidden and constitutes grounds for immediate account closure and forfeiture of all funds. If you forget your login credentials, contact customer support rather than creating a new account.
9koy operates a strict 21+ policy. Providing false information about your age or identity is a serious violation that will result in permanent account closure and potential legal consequences. Protect minors by never sharing your account credentials with anyone under the legal age.
To create a 9koy account, you must provide accurate, current, and complete information including your full legal name, date of birth, residential address, email address, and mobile phone number. All information must match your government-issued identification documents. Providing false or misleading information violates these Terms and may result in account suspension or closure.
9koy implements Know Your Customer (KYC) procedures to prevent fraud, money laundering, and underage gambling. You may be required to submit verification documents including a copy of your Indonesian national identity card (KTP), proof of address (utility bill or bank statement dated within the last three months), and copies of payment cards used for deposits. Failure to provide requested documents within a reasonable timeframe may result in account restrictions, including the inability to withdraw funds.
You are solely responsible for maintaining the confidentiality of your username, password, and account access. You must immediately notify 9koy customer support if you suspect unauthorized access to your account. You are liable for all activities conducted through your account, whether authorized by you or not, until you report the security breach to us.
Best practices for account security include: using a strong, unique password not shared with other online services; enabling two-factor authentication if available; never sharing your login credentials with anyone; logging out after each session, especially on shared devices; and avoiding accessing your account from public Wi-Fi networks.
You must keep your account information current and accurate. If your email address, phone number, residential address, or payment methods change, update your account profile immediately through the account settings page or contact customer support for assistance.
9koy accepts deposits through various Indonesian banking channels including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, and BSI (Bank Syariah Indonesia), as well as popular e-wallets such as OVO, DANA, GoPay, ShopeePay, and LinkAja. All transactions are denominated in Indonesian Rupiah (IDR).
Minimum and maximum deposit amounts vary by payment method and are displayed during the deposit process. Typical minimum deposits range from Rp 50,000 to Rp 100,000. Maximum deposits may be subject to daily, weekly, or monthly limits based on your account status and verification level.
All deposits must originate from a payment account registered in your own name. Third-party deposits are strictly prohibited. 9koy reserves the right to request proof that the payment method used belongs to you, such as a bank statement or e-wallet screenshot showing your name.
Most deposits are processed instantly and credited to your 9koy account balance within minutes. 9koy does not charge deposit fees; however, your bank or payment provider may impose their own transaction fees. You are responsible for any third-party fees associated with deposits.
Withdrawals are processed to the same Indonesian bank account or e-wallet used for your most recent deposit, ensuring compliance with anti-money laundering regulations. If you wish to withdraw to a different account, additional verification may be required.
To request a withdrawal, your account must be fully verified (KYC completed), and you must have met any applicable wagering requirements for bonuses. Your account balance must meet the minimum withdrawal threshold, typically Rp 50,000. You may be required to wager your deposit amount at least once before withdrawal to comply with anti-money laundering regulations.
9koy aims to process withdrawal requests within 15 minutes to 24 hours, depending on account verification status, withdrawal amount, and payment method. Larger withdrawals or first-time withdrawals may require additional verification time. Banking processing times by your financial institution are beyond our control and may add 1-3 business days to the total transfer time.
Daily, weekly, and monthly withdrawal limits apply based on your VIP tier and account history. Standard withdrawal limits range from Rp 5,000,000 to Rp 50,000,000 per transaction. Higher-tier VIP members enjoy increased withdrawal limits and priority processing.
9koy does not charge withdrawal fees for standard processing. However, expedited withdrawal services, if available, may incur additional fees. Your bank or payment provider may also charge receiving fees, which are beyond our control.
All bonuses, promotions, free bets, and other incentives offered by 9koy are subject to specific terms and conditions, including wagering requirements, eligible games, maximum bet limits, and expiration dates. These terms are displayed on the promotion page and must be reviewed before claiming any bonus.
Bonus funds typically require wagering a specified multiple (e.g., 20x, 30x, or 40x the bonus amount) before conversion to Real Money Balance and eligibility for withdrawal. Wagering contributions vary by game type—slots usually contribute 100%, while table games and live casino may contribute less or be excluded entirely. Check each promotion's specific terms for details.
9koy reserves the right to void bonuses, winnings, and close accounts of players suspected of bonus abuse or fraudulent activity. Examples of bonus abuse include creating multiple accounts to claim welcome bonuses repeatedly, collusion with other players, using automated betting software, or any strategy designed to exploit promotional offers without genuine gameplay.
Unless explicitly stated otherwise, only one active bonus is permitted per account at any time. You must complete the wagering requirements of your current bonus before claiming another promotion.
Example: If you receive a Rp 500,000 bonus with 30x wagering requirement, you must place bets totaling Rp 15,000,000 (500,000 × 30) before the bonus and associated winnings become withdrawable. Always read the full bonus terms before claiming.
Each game available on the 9koy platform has specific rules governing gameplay, payouts, and betting limits. You are responsible for understanding the rules of any game before placing bets. Game rules are accessible through the game interface or help section. In case of discrepancy, the rules published by the game provider take precedence.
9koy is committed to fair gaming. All casino games use certified Random Number Generators (RNGs) tested by independent auditors to ensure outcome randomness and fairness. Sports betting odds reflect market conditions and are updated in real-time. Lottery (togel) results are derived from official international lottery draws and are independently verifiable.
You agree to use the 9koy platform responsibly and refrain from abusive, threatening, or harassing behavior toward other players or staff members. This includes inappropriate conduct in chat features, forums, or when communicating with customer support.
In the event of technical malfunction, system errors, or game malfunctions, 9koy reserves the right to void affected bets and refund stakes. You must report any game error or malfunction immediately to customer support. Continuing to play or exploit a known error is prohibited and may result in voiding of all related winnings.
The following activities are strictly prohibited on the 9koy platform and constitute material breach of these Terms & Conditions:
Violation of any prohibition may result in immediate account suspension, forfeiture of funds, and potential legal action.
While 9koy strives to provide uninterrupted service, we do not guarantee that the platform will be available 24/7 without disruption. We are not liable for losses resulting from scheduled maintenance, technical issues, server downtime, internet connectivity problems, or force majeure events beyond our reasonable control.
Your maximum potential liability to 9koy is limited to the amount of funds deposited into your account. 9koy's maximum liability to you is limited to the balance in your account at the time of any disputed incident. We are not liable for indirect, consequential, or punitive damages.
9koy is not responsible for the performance, availability, or security of third-party services including payment processors, game providers, or internet service providers. While we partner with reputable providers, we cannot guarantee their services and are not liable for their failures or errors.
You acknowledge that gambling involves risk and that losses are possible. 9koy provides responsible gaming tools and resources but cannot be held liable for gambling-related harm. You are solely responsible for managing your gambling behavior and setting appropriate limits. If you believe gambling is becoming a problem, please visit our Responsible Gaming page for support resources.
If you have a complaint, concern, or dispute regarding your account, transactions, or gameplay, you must first contact 9koy customer support through live chat or email at [email protected]. Our support team will investigate your issue and attempt to resolve it promptly and fairly.
If the initial support response does not resolve your issue satisfactorily, you may submit a formal written complaint by email, including your account details, a description of the issue, relevant screenshots or evidence, and your desired resolution. We will acknowledge receipt within 48 hours and provide a detailed response within 10 business days.
9koy's decision on disputes is final and binding unless you pursue legal remedies through Indonesian courts. We reserve the right to withhold disputed funds pending resolution of any complaint or investigation.
You may close your 9koy account at any time by contacting customer support. Upon closure, any remaining Real Money Balance will be returned to you (minus applicable fees and unfulfilled wagering requirements). Bonus balances and pending bonuses will be forfeited.
9koy reserves the right to suspend or permanently close any account at our sole discretion, particularly in cases of Terms violations, suspected fraud, bonus abuse, or prohibited activities. Upon closure, we will return any remaining Real Money Balance after deducting amounts related to voided bets, fraudulent activity, or breach of Terms. Bonus balances and unreleased winnings may be forfeited.
Accounts with no login activity for 12 consecutive months may be classified as dormant. Dormant accounts may be subject to monthly maintenance fees. You will be notified by email before any fees are applied. To reactivate a dormant account, simply log in or contact customer support.
9koy reserves the right to modify, amend, or update these Terms & Conditions at any time. Material changes will be communicated via email to your registered email address and/or through prominent notice on the website. Your continued use of the platform after changes take effect constitutes acceptance of the modified Terms. We recommend reviewing these Terms periodically to stay informed of any updates.
The "Last Updated" date at the top of this page indicates when these Terms were most recently revised.
For questions, concerns, or support regarding these Terms & Conditions or any aspect of the 9koy platform, please contact our customer service team:
Our Indonesian-speaking customer support agents are available around the clock to assist you with any inquiries, technical issues, or account-related matters.
9koy operates under international gaming regulations with SSL encryption protecting all transactions and personal data.
Strict age verification ensures the platform is accessible only to adults aged 21 years and above.
All games use certified RNGs and are tested by independent auditors to ensure fairness and randomness.
Indonesian-speaking customer service agents available around the clock via live chat and email.
Our support team is ready to clarify any aspect of these Terms & Conditions or assist with your account.
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